Privacy Policy
Your privacy matters to us. This policy explains exactly what data dhak7 collects, why we collect it, how we protect it, and the rights you hold as a user.
Privacy at a Glance
Six key commitments that define how dhak7 handles your personal information.
1. Introduction
dhak7 ("we", "us", "our") operates the online gaming platform accessible at dhak7.bio and is committed to protecting and respecting the privacy of all users. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. By registering an account or using our Service, you acknowledge that you have read and understood this Privacy Policy.
This policy applies to all personal data collected through the dhak7 website, mobile site, customer support interactions, and any other channels through which you provide information to us. It does not apply to third-party websites or services that may be linked from our platform, including payment processors and game studio platforms. We encourage you to review the privacy policies of any third-party services you use in connection with dhak7.
2. Information We Collect
We collect information about you in two principal ways: information you provide to us directly, and information we collect automatically when you use the platform.
Information you provide directly includes:
- Registration data: your full name, date of birth, mobile phone number, and email address when you open an account.
- Identity and age verification documents: national ID card, passport, or other government-issued photo identification when requested during the KYC process.
- Financial information: the mobile wallet number or bank account details you use to deposit or withdraw funds (e.g. bKash number, Nagad number, Rocket number).
- Communications: the content of any messages, support tickets, or feedback you submit to dhak7 through the platform or by email.
- Responsible gaming data: deposit limits, self-exclusion preferences, and session limit settings you configure in your account.
Information collected automatically when you use the platform includes:
- Device and browser information: IP address, device type, operating system, browser type and version, and screen resolution.
- Usage data: pages visited, game sessions played, time spent on the platform, clicks, scrolls, and navigation paths.
- Transaction logs: a complete record of all deposits, withdrawals, bonus credits, and wager activity on your account.
- Cookie data: session identifiers, login tokens, and preference settings stored in your browser to enable core platform functionality.
3. How We Use Your Information
dhak7 uses the personal data we collect for the following purposes:
- Account management: to create, maintain, and manage your dhak7 account, verify your identity, and process your registration.
- Transaction processing: to process deposits, withdrawals, bonus credits, and all financial activity on your account accurately and securely.
- Regulatory and legal compliance: to fulfil our obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), and data protection requirements.
- Customer support: to respond to your enquiries, resolve disputes, investigate complaints, and provide you with assistance related to your account or gameplay.
- Platform improvement: to analyse usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the dhak7 platform.
- Responsible gaming: to monitor gameplay patterns for indicators of problem gambling, enforce deposit limits and self-exclusion requests, and send responsible gaming reminders where appropriate.
Marketing communications: With your consent, dhak7 may send you promotional messages about bonuses, new games, and offers via SMS or push notification. You may opt out of marketing communications at any time by contacting [email protected] or adjusting your account notification preferences. Opting out of marketing does not affect the delivery of essential transactional communications such as deposit confirmations and withdrawal receipts.
4. Sharing Your Information
dhak7 does not sell your personal data. We may share your information with third parties only in the following limited circumstances:
- Payment service providers: We share the minimum necessary financial data with mobile banking partners (bKash, Nagad, Rocket, Upay) and bank partners to process your deposits and withdrawals. These providers are contractually bound to use your data only for the purpose of processing the transaction.
- Game providers: dhak7 integrates games from licensed studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. These providers may receive anonymised session data (e.g. your game session ID and wager amounts) to power game functionality. They do not receive your name, contact details, or payment information.
- Legal and regulatory authorities: dhak7 will disclose personal data to law enforcement, regulatory bodies, or other government authorities where required by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other serious crimes.
- Service providers acting on our behalf: We may engage trusted third-party technology providers (e.g. hosting, analytics, fraud detection) who process data strictly on our instructions and are bound by confidentiality agreements. These providers may not use your data for their own purposes.
dhak7 does not share your personal information with unaffiliated third parties for direct marketing purposes. We do not permit the third parties we work with to use your data beyond the specific, limited purpose for which it was shared.
5. Payment Data and Financial Information
All financial transactions on dhak7 are processed in Bangladeshi Taka (BDT) through approved mobile financial services and banking channels. When you make a deposit or request a withdrawal, we collect the mobile wallet number or bank account details necessary to complete the transaction. This information is used solely for the purpose of processing the transaction and satisfying our anti-money laundering and KYC obligations.
dhak7 does not store full card numbers or sensitive authentication data. Payment credentials are handled directly by the relevant payment service provider (e.g. bKash, Nagad, Rocket) using their own secure infrastructure. dhak7 receives only a transaction reference number and confirmation of payment status to update your account balance.
AML Monitoring: dhak7 is required by applicable law to monitor financial transactions for signs of money laundering and other financial crime. Transaction records are retained for the period required by law. Where suspicious activity is identified, we are legally required to report it to the relevant authorities. This monitoring activity is a legal obligation and cannot be opted out of.
6. Cookies and Tracking Technologies
dhak7 uses cookies and similar tracking technologies to operate the platform and enhance your experience. A cookie is a small data file stored on your device by your browser when you visit a website. The categories of cookies we use are:
- Essential cookies: These are strictly necessary for the platform to function. They enable you to log in, maintain your session, and navigate between pages. Without these cookies the platform cannot operate. These cookies cannot be disabled.
- Preference cookies: These remember your language choice, notification settings, and other personalisation preferences so you do not need to reset them on every visit.
- Analytics cookies: These help us understand how users interact with dhak7 — which pages are most visited, where sessions end, and where technical errors occur. This data is aggregated and anonymised. It helps us improve the platform.
- Security cookies: These support fraud prevention and account security functions, such as detecting unusual login patterns and flagging suspicious activity on your account.
dhak7 does not use third-party advertising cookies or cross-site tracking technologies. You can manage or delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in and using the platform. For instructions on managing cookies in your browser, refer to your browser's help documentation.
7. Data Retention
dhak7 retains your personal data for as long as your account remains active and for a period afterwards as required by applicable law and legitimate business purposes. The specific retention periods that apply are: account registration data and KYC documents are retained for a minimum of five years following account closure; transaction records are retained for a minimum of five years to satisfy anti-money laundering record-keeping requirements; customer support communications are retained for two years from the date of the last interaction; analytical and usage data in anonymised form may be retained indefinitely for platform improvement purposes.
When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, dhak7 will securely delete or anonymise it. Where anonymisation is not feasible (for example, in backup archives), dhak7 will isolate the data from further processing until deletion is possible.
8. Your Rights
As a user of the dhak7 platform, you have the following rights in relation to your personal data:
- Right of access: You may request a copy of the personal data dhak7 holds about you at any time. We will respond to access requests within a reasonable timeframe.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
- Right to erasure: In certain circumstances you may request the deletion of your personal data. Please note that some data must be retained to comply with legal obligations (e.g. AML record-keeping) and we may not be able to delete all data on request.
- Right to restrict processing: You may ask us to restrict the processing of your personal data in certain circumstances, for example while a correction request is being resolved.
- Right to withdraw consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Request" and a description of the right you wish to exercise. We may need to verify your identity before processing your request. We will acknowledge receipt of your request promptly and aim to respond in full within 30 days.
9. Security
dhak7 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit between your device and our servers, restricted access controls so that only authorised personnel can access personal data, secure password hashing for stored account credentials, and regular security reviews of our platform infrastructure.
While dhak7 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, dhak7 will notify affected users without undue delay and will take all necessary steps to contain and remediate the breach.
Your account security also depends on you. Use a strong, unique password for your dhak7 account. Never share your login credentials with anyone. Log out when using shared devices. If you suspect your account has been compromised, contact [email protected] immediately. dhak7 will never ask for your password through any channel outside the official platform.
10. Children's Privacy
dhak7 is an adult gaming platform strictly for persons aged 21 and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21 without verified parental consent, we will take immediate steps to delete that data and close the associated account.
If you believe that a person under 21 has registered on the dhak7 platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action. We take our responsibility to protect minors seriously and operate a strict age verification process as part of our KYC procedures.
11. Changes to This Privacy Policy
dhak7 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make a material change to this policy, we will publish the updated version on the platform with a revised effective date. Where the change is significant, we will provide notice through the platform or via the email address associated with your account.
We encourage you to review this Privacy Policy periodically to stay informed about how dhak7 protects your information. Your continued use of the platform after publication of a revised Privacy Policy constitutes your acceptance of the updated policy. If you do not accept the updated policy, you must stop using the platform and may request account closure by contacting [email protected].
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way dhak7 processes your personal data, please contact our support team. We are committed to addressing all privacy-related queries promptly and transparently. Our support team operates 24/7 Bangladesh Standard Time (UTC+6).
Support email: [email protected] — When contacting us about a privacy matter, please include your registered account username and a brief description of your query so we can assist you as efficiently as possible.
Explore dhak7 with Confidence
Your data is protected. Now enjoy the full dhak7 experience — live casino, cricket betting, slots, and more. Safe, secure, and built for Bangladesh. 21+ only.
Go to dhak7 Casino Read Our FAQ